Customer Service: It’s Not About Please and Thank You

Thursday, June 8, 2023

10:00 to 11:00am

Register here: https://us02web.zoom.us/webinar/register/WN_1ZmyKWKgSFGAtIlzn95G4Q

Customer Service training in Animal Welfare has often been an afterthought. Seldom do we see curriculum on this topic at most conferences and when we do, it's nothing new. We all assume everyone knows how to be nice, but it's not about being nice, it's about being effective in our communication with one another, volunteers, customers and anyone else we come into contact with through the course of our work. It's about legitimizing the feelings of others, finding words that impact the psyche and leave the other person feeling cared for, even when our answer might be no. This session will inspire attendees to really evaluate the training given to all staff/volunteers that interact with others (that would be everyone). Often we presume customer service is something our parents should have taught us, but that is not always the case. This session will be unique in that we will walk through conversations that we have routinely, but often fall short in doing so. This session is intended to provoke conversation, thoughts and action.